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frequently asked questions

When do I receive my tickets and (if any) hotel voucher?

Almost all tickets are e-tickets or mobile tickets. In normal cases, we email the ticket and hotel vouchers no later than 1-3 days before the respective event. 

Can I cancel my booking ?

Booked tickets and packages for events are non-refundable, regardless of the travelers' personal circumstances. Unfortunately, we do not have any possibility of cancellation with the respective club/supplier.

Do you provide match tickets only?

In the most of cases, we sell packages (match ticket + at least one night's stay). Depending on the event, it may be possible. Please get in touch and we will try to help

Is it safe to book a sports trip through Sports Away?

Yes! Thanks to several years of experience in sports travel, we can call ourselves experts in the destinations we offer. This means that all hotels are carefully selected for your particular package and all tickets are 100% official.

In addition, we have placed a travel guarantee with the Kammarkollegiet, which is huge security for our customers.

The event I’m looking for cannot be found on your website, what do I do?

We only have a certain number of packages / offers on our website. Please send us an inquiry and we will get back with a tailor-made proposal exactly according to your wishes.

The event I’m looking for cannot be found on your website, what do I do?

The ticket is valid for the new date. If you have booked a accommodation with us, we will move the hotel stay to suit the new match date. Any price difference in hotels due to new dates are the responsibility of the customer.

Do you provide flight tickets?

We never sell any flights, you have to book them yourself. However, we can help and advise on different flights depending on the destination. Please contact us.

Is there any discount for children/ groups ?

The price for children and adults is basically the same for all our trips. Groups larger than 5 people always receive customized offers, where the price will be tailored depending on the contents of the package.

In some cases it will be cheaper and in other cases it may well risk becoming more expensive if, for example, there is a high demand for hotels and tickets for the intended trip.

How many seats can you guarantee to be seated togehter?

It depends on the supplier and venue/club. We can always guarantee at least a pair, but for some teams we can guarantee up to 40-50 seats together. We strive to be clear in the package description with how many seats can be guaranteed together depending on the event.

If you are unsure about what applies for your package, please get in touch with us.

Do you arange trips for bigger group such as company, association or conference?

Thanks to long experience with travel arrangements and expertise in different destinations, we help and design the optimal trip for larger groups. Through our agreements with some of the world's leading hotel chains & leading companies in the event industry, we create an affordable and tailored trip exactly according to the customer's wishes.

Regardless of whether you are planning a business trip with work or want to experience something fun with a group of friends, Sports Away is the right choice. No request is too small or large.